Refund policy

Last updated: 10 May 2026

This Refund Policy explains how Wahoo Pool & Landscape Construction Pty Ltd (ABN 50 974 657 638, QBCC Licence 15247996) ("Wahoo", "we", "us") handles deposits, refunds, cancellations, and consumer rights for pool construction services.

1. About our $500 reservation deposit

When you place a $500 reservation deposit through our website, you are securing a build slot in our calendar. This deposit is fully refundable until you sign a build contract with us. The deposit does not create a binding contract for the construction of a pool — it is a slot reservation.

2. When you can request a full refund of your $500 deposit

Your $500 deposit is fully refundable if:

  • You decide not to proceed at any time before signing a build contract with us;
  • Our on-site assessment reveals that we cannot deliver the package you have selected (e.g., unsuitable site access or ground conditions);
  • Our quote, after on-site assessment, exceeds your stated budget and you choose not to proceed;
  • We cannot offer a build slot within a timeframe acceptable to you.

To request a refund of your $500 reservation deposit, contact us by email at enquiries@wahoopoolconstruction.com.au or call 1300 924 666. Refunds are processed within 5 business days back to your original payment method.

3. After a build contract is signed

Once you sign a build contract with us, the terms of that contract govern progress payments, milestones, and any cancellation rights. Build contract terms are separate from this Refund Policy and will be discussed with you in detail before signing. Any progress payments under your build contract are governed by:

  • The terms set out in your written build contract;
  • The Domestic Building Contracts Act 2000 (Qld), which governs residential building contracts in Queensland;
  • The QBCC Insurance Scheme protections that apply to residential building work above the relevant threshold.

4. Variations and unforeseen site conditions

If, during construction, unforeseen ground or site conditions arise (e.g., rock, contaminated soil, unexpected utilities) that materially change the scope or cost of the build, we will:

  1. Stop work and document the issue in writing;
  2. Provide you with a written variation outlining additional cost or changed timeline;